Q + A
what is the return policy?
Full-priced items can be returned within 7 days of delivery for store credit if in original condition—unworn, unwashed, and with all original tags and hygiene liners attached.
Store credits are issued for the value of the returned item/s as digital gift cards. Gift cards feature a 3 year expiry, are non-transferable, and cannot be refunded if unused. They cannot be applied to orders once placed.
Sale items are strictly final sale only and cannot be returned.
Your return will typically be processed within 5 business days of receiving your returned items.
Shipping costs for outbound orders are non-refundable. All shipping expenses, both outbound and inbound, are the responsibility of the customer. The returns address will be provided once a return is facilitated via contact form.
We reserve the right to decline returns that:
- Show signs of wear or damage
- Do not meet the return requirements
- Are damaged due to improper care or general use (these are not considered faulty)
If you have reason to believe your summer of spivey garment is faulty, please contact us aloha@summerofspivey.com. Please attach proof of purchase, clear imagery of concern, and detail of how the garment has been worn, washed, and overall cared for. All garments must be received and assessed before an outcome can be reached. If the product is determined to have a manufacturing defect, we will replace or provide a store credit of the purchase price. If no defect is found or the product is outside the store credit period, we will return the product to you.
It does not constitute a defect if, in our reasonable opinion, a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with the care label's instructions, using it in an abnormal way or failure to take reasonable care.
want to work with us?
Please inquire here to work with sos! We hire seasonal interns each summer, as well as year-round team members.
want to stock sos in your store?
Please inquire here to become an exclusive sos stockist and carry our brand wholesale.
want to host a trunk show at our shop?
Want to bring your brand to our shop in Grayton Beach? Come host a pop-up porch party with us. inquire here!
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.